Integrate Fluid Surveys with Banckle Chat

Banckle Chat is simple to configure and easy to use for your online collaboration requirements . Its intuitive user interface helps you in getting started with online chat experience in no time. Online customer support has always been a key point for Banckle Chat and it has all you need to provide the best customer services to your visitors. We are pleased to share that you can now integrate Fluid Surveys with Banckle Chat and collect the survey responses in real time.

Integrate Fluid Surveys

Fluid Surveys is a simple yet powerful online survey software, the integration with Banckle Chat offers quality results to the customers.

Fluid Surveys can easily be integrated with Banckle Chat through simple steps. Being a chat operator, you can conduct the survey at the end of live chat session. Fluid Surveys allows you to send your surveys to your visitor in a conversation.

How to Configure?

The following steps are required to install and configure Fluid Surveys:

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click “Marketplace”.

The “Installed” tab shows the plugins that have been already installed.

4. Click “Browse” to see the list of available plugins.


Banckle Chat Marketplace

5. Click “Install” button that appears on hovering the mouse over “Fluid Surveys” option.
6. Provide the “Email Address” and “Password” of your account registered at Fluid Surveys.
7. Click “Load Surveys.

A list of available surveys will be accessed from your account.



Configure Fluid Surveys

8. Click “Enable Survey”.
9. Choose the desired survey from the list.
10. Provide the survey message.

The survey message will be shown as a hyperlink to the survey after the conversation ended.

11. Click “Install.

Once Fluid Surveys plugin is installed, you can share the survey with your customer at the end of a live chat session. As soon as you close the conversation, the link of the survey is shared with the customer. On clicking the survey link, the survey is launched in a new window.

Survey Link at the end of chat session

We welcome your feedback and suggestions to improve our products and let us provide you the productive solutions for your live assistance requirements. Feel free to signup for a Banckle account and integrate our chat widget on your website. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog. We thank you for reading this post and look forward to your valuable feedback in our Banckle Community forum.

Relevant Discussions and Documentation Pages:

• Use Chat Targeting Feature to Focus on Potential Customers: http://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
• Use Pidgin and PSI to access Banckle Chat: http://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
• Announcing Banckle Live Chat for Dolphin: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
• How to Integrate Live Support for Drupal 6:http://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
• Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
• Banckle Live Chat: A comparative analysis: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

• Experience Banckle Chat in the real-time
• Banckle Chat Homepage
• Banckle Chat Marketplace
• Banckle Chat Video Tutorials
• Banckle Chat Documentation
• Banckle Chat Features

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

Use Multilingual Support for Banckle Chat Console

We are pleased to announce that Banckle Chat console language translation is now available for all the Banckle customers. All subscribed customers can benefit from the multilingual feature for the Banckle Chat console. You can choose from a list of available languages and enjoy the same great experience of Banckle Chat in the language of your choice.
The multilingual feature uses Google’s translate service; one of the most comprehensive language translators available. It eliminates the need of translation efforts by you or the support team. All the application sections, buttons, notification messages are translated into the selected language. You can select the desired language via Settings by following the steps given below:

How to use multilingual support?

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click Misc.
4. Choose the desired language.

Note: This setting only changes the Banckle Chat Console language, and is set for each Admin individually.



A list of available languages

5. Click Save.

Note: You need to refresh the page to apply the language.

With just a single click, Banckle Chat console is translated to the selected language effortlessly. Our Banckle Chat team has been continuously putting their efforts to provide you the best solutions for your online customer assistance. The multilingual support is another milestone achieved by Banckle to make our customers happy with best collaboration services.

Banckle Chat console translated to desired language

If you have not subscribed yet, then you are just a step away, because this multilingual feature is included in all Banckle Chat plans without any extra charge. We hope you will like this feature.

For the latest news and updates – join our Banckle Apps Newsletter or visit our Banckle Apps Blog. We thank you for reading this post and look forward to your valuable feedback in our Banckle Community forum.

Relevant Discussions and Documentation Pages:

• Use Chat Targeting Feature to Focus on Potential Customers: http://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
• Use Pidgin and PSI to access Banckle Chat: http://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
• Announcing Banckle Live Chat for Dolphin: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
• How to Integrate Live Support for Drupal 6:http://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
• Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
• Banckle Live Chat: A comparative analysis: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

• Experience Banckle Chat in the real-time
• Banckle Chat Homepage
• Banckle Chat Marketplace
• Banckle Chat Video Tutorials
• Banckle Chat Documentation
• Banckle Chat Features

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

Diagnostic Tool for Banckle Meeting Has Been Updated

From sending online meeting invitations, viewing chat transcripts and meeting recordings, sharing screen and files, interaction with attendees or sharing the permanent URL of meeting, Banckle Meeting has it all. We are pleased to share that we have updated the Banckle Meeting Diagnosis tool.There are some major updates in this diagnostic tool to provide you the improved collaboration experience.
The user interface of the diagnostic tool has been updated and some new testing aspects are added to the tool. You can run the diagnostic tool from the meeting lobby to verify that your computer is ready to participate. Click “Testing Meeting Readiness” to run Banckle Meeting Diagnostic Tool.

Meeting Lobby

The diagnostic tool checks that all required components are installed and the network connection is efficient enough to view different types of activities during an online meeting session.

Banckle Meeting Diagnostic Tool

Banckle Meeting Diagnostic Tool tests the following aspects of your system/machine and network connection:
1. Flash Plugin: Existence of the Flash Plugin, and its installed version, on your machine. It is recommended that you always keep the Adobe Flash plugin updated to ensure smooth and dependable performance with Banckle Meeting.
2. Connection: Available connectivity to the Banckle Meeting servers. A properly configured connection to the internet should suffice in allowing you to pass this test.
3. Latency: The response time of your connection, when communicating with the Banckle Meeting server.
4. Download: The average downloading speed of your connection in Kbps.
5. Upload: The average uploading speed of your connection in Kbps.
6. Video: Video quality based on the network speed
7. Audio: Audio quality based on the network speed

Once the diagnosis is completed, you can view the details such as Flash Player version, server connection, network latency and upload/download speed.You can also configure audio settings via diagnostic tool. Similarly, you can configure the video settings for your online meeting session.

Configure Audio & Video Settings via Diagnostic Tool

We hope you like the new updates in Banckle Meeting Diagnostic Tool and enjoy the same great experience.

Please feel free to share your valuable feedback by sharing your comments on our feedback forum. We look forward to further improve your online meeting experience. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog.

Read more about Banckle Online Meeting

Experience Banckle Online Meeting in the real-time

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

Banckle Online Meeting Homepage

Sign up to evaluate Banckle Online Meeting Free for 1 months

Banckle Online Meeting Documentation

Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Best Web Conferencing Application for Android Devices

In recent past when Banckle announced Live Chat app for Android platform, our valuable Banckle Online Meeting customers desired the same for online meeting application. With our mobile team's efforts we are here to announce Banckle Online Meeting for Android platform. Using our online meeting application, now scheduling your meetings or webinars, coordination with your colleagues and other attendees and managing your e-learning sessions or audio/video conferences is possible right on your Android tablets and smartphones.

Banckle announcing Online Meeting Application for Android

Salient Features of the Android Application:

a) Schedule New Meetings: Banckle Online Meeting Android app gives you various options to set meeting duration, enable/disable recording, enter attendees’ emails and set password protection for your upcoming meetings.

b) Upcoming Meetings: This feature enables you to keep a record of all your upcoming personal and company meetings. Meeting reminder feature further ensures to alert you and your meeting attendees before any upcoming scheduled meetings.

c) Previous Meetings: This feature gives you a history of all your individual and company level previous meetings and webinars. You can also see the previous attended and hosted meeting sessions.

Schedule a meeting using Banckle Online Meeting Android app

Upcoming meetings shown in the Android app

Keep records of your previous meetings using the Android app

d) Preference/Settings of Meetings: Using meeting preference option, you can set reminder notifications, welcome message and many other important settings for your meeting sessions from your Android mobile device.

Android app gives you ability to set your meeting preferences

More preference options for your upcoming meetings

Mobility @ its best:
The enormously rich features of this app enable you to have an enhanced online meeting management experience with great mobility. Now scheduling meetings, inviting attendees or keeping track of your upcoming or previous meetings are not burdensome tasks anymore, because Banckle Online Meeting Android app lets you do all these tasks right from the palm of your hand.

The core advantage of any web conferencing or online meeting solution is increasing the productivity and mobility of its users. Where Banckle Online Meeting web application gives ability to your participants to join a meeting on the go, there we have Banckle Online Meeting Android application facilitating the scheduling, coordination and management of individual and company meetings. Hence you are always a call away from your worldwide meeting attendees and a tap away from managing your meetings.

Its all FREE:
The Banckle Online Meeting Android app installs with a single tap, is fun to use & is offered at the best possible price, i.e. FREE! You do not need to pay anything extra for the app other than your Banckle Online Meeting subscription. All you require is signing up for a FREE Banckle account, install the Android app and start managing and conducting your online meeting sessions.

What's the wait for?...Please install Banckle Online Meeting App for Android right now and start managing your online meeting sessions through your Android phone. Please feel free to visit our feedback forum, powered by our very own Banckle Feedback Community and keep us updated with your valuable suggestions. For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter, and stay tuned for announcements at the Banckle Collaborator Blog. You can also catch us on Live Chat support or send an email to support AT banckle DOT com for any inquiries.

Thanks for all your support!

Read more about Banckle Online Meeting

•  
  •  
    • Experience Banckle Online Meeting in the real-time
    • Banckle Online Meeting Homepage
    • Sign up to evaluate Banckle Online Meeting Free for 1 months
    • Banckle Online Meeting Documentation
    • Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

Use Your Own Audio Conferencing Number via Banckle Meeting

Web conferencing applications have been great solution for huge number of online businesses. There are number of companies who are using online meeting applications for staff training purposes as well. Banckle Meeting is one of those huge platforms that provide their customers with extra-ordinary online meeting environment. It has recently modified its user-interface and designed it in such a way where usability is now at its ease. Similarly, one of the major happenings that took place in the last few days at Banckle Meeting is allowing customers to use their own audio conferencing number. Earlier, we provided an option for the attendees to join the meeting via telephone with a toll-based number. Now, you may provide custom phone number for audio conferencing with the meeting attendees.

This particular option is another landmark that Banckle Meeting has achieved by allowing customers to have audio conversation either within the meeting room or over the phone line provided by the host.

How to Configure?

You can setup your audio conferencing number in Banckle Meeting by following few simple steps.

1. Sign in to Banckle Meeting.
   Note: If you do not have a Banckle account, click here to sign up for a Banckle account.
2. Create a new meeting via "Schedule Meeting".
3. In "Audio Options", choose "Use my own conferencing line:.
4. Provide the phone number for audio conferencing.
5. Save the new meeting.

Provide audio conferencing number while scheduling a meeting

This is an impeccable option that allows host to provide his/her own phone number under audio options while scheduling a meeting.

After scheduling the meeting, all attendees can view host's provided audio conferencing number in the meeting information area.

Audio conferencing number

Any attendee can directly call on that number in order to have audio conversation and use Banckle platform for presentation.

Banckle Meeting's user-friendly interface as well as easy to schedule meeting set-up makes your job pretty simple. Within a couple of minutes, you can schedule a meeting and an invitation has been sent to all the attendees via email. An email contains the information of the meeting including the host's conferencing number so that attendees know which number to dial. During an online meeting session, an attendee can choose to call the host via the audio conference number shown along the meeting ID.

Call the meeting host via audio conferencing number

This outstanding option is available to all our existing and new customers with no extra charge. In fact, no subscription is required as yet for using audio conferencing number so customers with the FREE plan can also enjoy this option. Audio/video conferencing is one of those key reasons for which these apps are highly being used by the commercial or non-commercial organizations as well as individuals all over the world. That is why; most of the web conferencing apps continue to improve this particular side of the application that attracts people to join and attend the online meetings.

We hope you will like this feature. Please feel free to share your valuable feedback by leaving comments on our feedback forum. We look forward to further improve your online meeting experience. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog.

Read more about Banckle Online Meeting

•  
  •  
    • Experience Banckle Online Meeting in the real-time
    • Banckle Online Meeting Homepage
    • Sign up to evaluate Banckle Online Meeting Free for 1 months
    • Banckle Online Meeting Documentation
    • Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info