Use Advanced Diagnostic Tool For Your Online Conferences via Banckle Meeting

Conferences are essential part for any organizations. Depending on the nature of the businesses, these conferences can be held weekly, monthly, quarterly or annually. There are some businesses where these meetings with the clients, staff members or board of directors are necessary on monthly basis. This activity normally costs a lot to the company as far as traveling and money is concerned. Online conferences are new and have started not so long ago. This particular format is highly appreciated and used by the huge number of organizations. Audio/video conference is one of the key reasons of using this particular layout. According to one report, it is the only economic solution for having online meetings at extra-ordinary level. Due to availability of hundreds of online meeting software, subscription has gone down and standard of using these particular platforms has increased in the last few years. Diagnostic tool is the only reason of writing this article and is one of the key factors in online meeting application that helps in having efficient and perfect online collaboration.

Banckle meeting significantly stands out among other vendors in this regard. Diagnostic tool is basically a preparation check before you start your meeting and Banckle meeting offers this great tool for free to all of its users. As we all know that the Latency, download and upload time directly affects the performance of the Presentation, Screen Sharing, Remote Control and Video/Audio Conference. It is important that using Banckle Meeting platform, you run diagnostic tool to see that everything is in perfect state to start your online meeting or webinar. Banckle Meeting has recently updated its diagnostic tool and new user interface enables users to run it with a single click. It simply enables you to check all the gear before taking off your online conference. Audio/video testing and rating on the basis of network speed, diagnosis tracking in the server and its icon in the meeting lobby area are the new additions. Upon clicking it in the meeting lobby area, a new window will be displayed showing running the test and checking all the functions that are necessary for the meeting.

Banckle Meeting always tries to facilitate its customers with extra-ordinary features, tools and user interface. Diagnostic tool in one of them that tests the following aspects of your system/machine or network:

• Flash Plug-in
• Connection
• Latency
• Download Speed
• Upload Speed
• Audio Configuration
• Video Configuration

 For More Details : http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-meeting-diagnostic-tool-has-been-updated.html

Integrate Google Analytics with Banckle Chat

Our valuable customers always help us in improving our services to provide the best live chat experience. Every business has its own ways to measure the process effectiveness and establish new methods to boost the progress. Banckle Chat, live chat software, has always been successful to come up with innovative and fresh ideas . We are pleased to share that you can integrate Google Analytics with Banckle Chat and measure user interactions with your business across various devices and environments at Google speed and scale.

Google Analytics is a simple and easy-to-use tool that helps website owners measure how users interact with website content. Using Google Analytics with Banckle Chat, you can track a list of events taking place for live chat support on your website. You can monitor how Banckle chat impacts your business by tracking live chats in your Google Analytics account.

Setting Up Google Analytics:

1. Sign up for a Google Analytics account.
2. Once registered, a Tracking ID will be displayed. Copy this ID for Google Analytics configuration.
3. Copy the tracking code (HTML code snippet) to paste onto your pages, so Google knows when your site is visited.

Google Analytics Tracking Code

Configure Banckle Chat Settings:

The following steps are required to install and configure Google Analytics:

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click “Marketplace”.
4. The “Installed” tab shows the plugins that have been already installed.
5. Click “Browse” to see the list of available plugins.


Banckle Chat Marketplace

6. Click “Install” button that appears on hovering the mouse over “Google Analytics” option.
7. Provide Google Analytics ID (Tracking ID).

Note: This tracking ID is only used if you are using a custom tracker, or Google Analytics is not found on your page

8. Click “Install”.
   • Use Chat Targeting Feature to Focus on Potential Customers: http://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
   • Use Pidgin and PSI to access Banckle Chat: http://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
   • Announcing Banckle Live Chat for Dolphin: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
   • How to Integrate Live Support for Drupal 6:http://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
   • Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
   • Banckle Live Chat: A comparative analysis: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html
   • Experience Banckle Chat in the real-time
   • Banckle Chat Homepage
   • Banckle Chat Marketplace
   • Banckle Chat Video Tutorials
   • Banckle Chat Documentation
   • Banckle Chat Features

Here you go. You have successfully integrated Google Analytics with Banckle Chat. You can use some very powerful options to get as specific details as you would like in your website tracking.



Google Analytics Report

You can track a list of events taking place on your website and the traffic against an event. With custom events, you can easily see how your users are using your application. Examples of events are message received, chat started, typing in a textbox, invitation accepted etc.



Google Analytics Events

Feel free to talk to us in case you have any queries or need help regarding the integration of Google Analytics with Banckle Chat. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, as well as stay tuned for announcements at the Banckle Apps Blog. Please keep us posted with your valuable feedback at our Banckle Community forum.

Relevant Discussions and Documentation Pages:

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

Integrate Fluid Surveys with Banckle Chat

Banckle Chat is simple to configure and easy to use for your online collaboration requirements . Its intuitive user interface helps you in getting started with online chat experience in no time. Online customer support has always been a key point for Banckle Chat and it has all you need to provide the best customer services to your visitors. We are pleased to share that you can now integrate Fluid Surveys with Banckle Chat and collect the survey responses in real time.

Integrate Fluid Surveys

Fluid Surveys is a simple yet powerful online survey software, the integration with Banckle Chat offers quality results to the customers.

Fluid Surveys can easily be integrated with Banckle Chat through simple steps. Being a chat operator, you can conduct the survey at the end of live chat session. Fluid Surveys allows you to send your surveys to your visitor in a conversation.

How to Configure?

The following steps are required to install and configure Fluid Surveys:

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click “Marketplace”.

The “Installed” tab shows the plugins that have been already installed.

4. Click “Browse” to see the list of available plugins.


Banckle Chat Marketplace

5. Click “Install” button that appears on hovering the mouse over “Fluid Surveys” option.
6. Provide the “Email Address” and “Password” of your account registered at Fluid Surveys.
7. Click “Load Surveys.

A list of available surveys will be accessed from your account.



Configure Fluid Surveys

8. Click “Enable Survey”.
9. Choose the desired survey from the list.
10. Provide the survey message.

The survey message will be shown as a hyperlink to the survey after the conversation ended.

11. Click “Install.

Once Fluid Surveys plugin is installed, you can share the survey with your customer at the end of a live chat session. As soon as you close the conversation, the link of the survey is shared with the customer. On clicking the survey link, the survey is launched in a new window.

Survey Link at the end of chat session

We welcome your feedback and suggestions to improve our products and let us provide you the productive solutions for your live assistance requirements. Feel free to signup for a Banckle account and integrate our chat widget on your website. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog. We thank you for reading this post and look forward to your valuable feedback in our Banckle Community forum.

Relevant Discussions and Documentation Pages:

• Use Chat Targeting Feature to Focus on Potential Customers: http://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
• Use Pidgin and PSI to access Banckle Chat: http://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
• Announcing Banckle Live Chat for Dolphin: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
• How to Integrate Live Support for Drupal 6:http://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
• Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
• Banckle Live Chat: A comparative analysis: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

• Experience Banckle Chat in the real-time
• Banckle Chat Homepage
• Banckle Chat Marketplace
• Banckle Chat Video Tutorials
• Banckle Chat Documentation
• Banckle Chat Features

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

Use Multilingual Support for Banckle Chat Console

We are pleased to announce that Banckle Chat console language translation is now available for all the Banckle customers. All subscribed customers can benefit from the multilingual feature for the Banckle Chat console. You can choose from a list of available languages and enjoy the same great experience of Banckle Chat in the language of your choice.
The multilingual feature uses Google’s translate service; one of the most comprehensive language translators available. It eliminates the need of translation efforts by you or the support team. All the application sections, buttons, notification messages are translated into the selected language. You can select the desired language via Settings by following the steps given below:

How to use multilingual support?

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click Misc.
4. Choose the desired language.

Note: This setting only changes the Banckle Chat Console language, and is set for each Admin individually.



A list of available languages

5. Click Save.

Note: You need to refresh the page to apply the language.

With just a single click, Banckle Chat console is translated to the selected language effortlessly. Our Banckle Chat team has been continuously putting their efforts to provide you the best solutions for your online customer assistance. The multilingual support is another milestone achieved by Banckle to make our customers happy with best collaboration services.

Banckle Chat console translated to desired language

If you have not subscribed yet, then you are just a step away, because this multilingual feature is included in all Banckle Chat plans without any extra charge. We hope you will like this feature.

For the latest news and updates – join our Banckle Apps Newsletter or visit our Banckle Apps Blog. We thank you for reading this post and look forward to your valuable feedback in our Banckle Community forum.

Relevant Discussions and Documentation Pages:

• Use Chat Targeting Feature to Focus on Potential Customers: http://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
• Use Pidgin and PSI to access Banckle Chat: http://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
• Announcing Banckle Live Chat for Dolphin: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
• How to Integrate Live Support for Drupal 6:http://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
• Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
• Banckle Live Chat: A comparative analysis: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

• Experience Banckle Chat in the real-time
• Banckle Chat Homepage
• Banckle Chat Marketplace
• Banckle Chat Video Tutorials
• Banckle Chat Documentation
• Banckle Chat Features

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

Diagnostic Tool for Banckle Meeting Has Been Updated

From sending online meeting invitations, viewing chat transcripts and meeting recordings, sharing screen and files, interaction with attendees or sharing the permanent URL of meeting, Banckle Meeting has it all. We are pleased to share that we have updated the Banckle Meeting Diagnosis tool.There are some major updates in this diagnostic tool to provide you the improved collaboration experience.
The user interface of the diagnostic tool has been updated and some new testing aspects are added to the tool. You can run the diagnostic tool from the meeting lobby to verify that your computer is ready to participate. Click “Testing Meeting Readiness” to run Banckle Meeting Diagnostic Tool.

Meeting Lobby

The diagnostic tool checks that all required components are installed and the network connection is efficient enough to view different types of activities during an online meeting session.

Banckle Meeting Diagnostic Tool

Banckle Meeting Diagnostic Tool tests the following aspects of your system/machine and network connection:
1. Flash Plugin: Existence of the Flash Plugin, and its installed version, on your machine. It is recommended that you always keep the Adobe Flash plugin updated to ensure smooth and dependable performance with Banckle Meeting.
2. Connection: Available connectivity to the Banckle Meeting servers. A properly configured connection to the internet should suffice in allowing you to pass this test.
3. Latency: The response time of your connection, when communicating with the Banckle Meeting server.
4. Download: The average downloading speed of your connection in Kbps.
5. Upload: The average uploading speed of your connection in Kbps.
6. Video: Video quality based on the network speed
7. Audio: Audio quality based on the network speed

Once the diagnosis is completed, you can view the details such as Flash Player version, server connection, network latency and upload/download speed.You can also configure audio settings via diagnostic tool. Similarly, you can configure the video settings for your online meeting session.

Configure Audio & Video Settings via Diagnostic Tool

We hope you like the new updates in Banckle Meeting Diagnostic Tool and enjoy the same great experience.

Please feel free to share your valuable feedback by sharing your comments on our feedback forum. We look forward to further improve your online meeting experience. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog.

Read more about Banckle Online Meeting

Experience Banckle Online Meeting in the real-time

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

Banckle Online Meeting Homepage

Sign up to evaluate Banckle Online Meeting Free for 1 months

Banckle Online Meeting Documentation

Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Best Web Conferencing Application for Android Devices

In recent past when Banckle announced Live Chat app for Android platform, our valuable Banckle Online Meeting customers desired the same for online meeting application. With our mobile team's efforts we are here to announce Banckle Online Meeting for Android platform. Using our online meeting application, now scheduling your meetings or webinars, coordination with your colleagues and other attendees and managing your e-learning sessions or audio/video conferences is possible right on your Android tablets and smartphones.

Banckle announcing Online Meeting Application for Android

Salient Features of the Android Application:

a) Schedule New Meetings: Banckle Online Meeting Android app gives you various options to set meeting duration, enable/disable recording, enter attendees’ emails and set password protection for your upcoming meetings.

b) Upcoming Meetings: This feature enables you to keep a record of all your upcoming personal and company meetings. Meeting reminder feature further ensures to alert you and your meeting attendees before any upcoming scheduled meetings.

c) Previous Meetings: This feature gives you a history of all your individual and company level previous meetings and webinars. You can also see the previous attended and hosted meeting sessions.

Schedule a meeting using Banckle Online Meeting Android app

Upcoming meetings shown in the Android app

Keep records of your previous meetings using the Android app

d) Preference/Settings of Meetings: Using meeting preference option, you can set reminder notifications, welcome message and many other important settings for your meeting sessions from your Android mobile device.

Android app gives you ability to set your meeting preferences

More preference options for your upcoming meetings

Mobility @ its best:
The enormously rich features of this app enable you to have an enhanced online meeting management experience with great mobility. Now scheduling meetings, inviting attendees or keeping track of your upcoming or previous meetings are not burdensome tasks anymore, because Banckle Online Meeting Android app lets you do all these tasks right from the palm of your hand.

The core advantage of any web conferencing or online meeting solution is increasing the productivity and mobility of its users. Where Banckle Online Meeting web application gives ability to your participants to join a meeting on the go, there we have Banckle Online Meeting Android application facilitating the scheduling, coordination and management of individual and company meetings. Hence you are always a call away from your worldwide meeting attendees and a tap away from managing your meetings.

Its all FREE:
The Banckle Online Meeting Android app installs with a single tap, is fun to use & is offered at the best possible price, i.e. FREE! You do not need to pay anything extra for the app other than your Banckle Online Meeting subscription. All you require is signing up for a FREE Banckle account, install the Android app and start managing and conducting your online meeting sessions.

What's the wait for?...Please install Banckle Online Meeting App for Android right now and start managing your online meeting sessions through your Android phone. Please feel free to visit our feedback forum, powered by our very own Banckle Feedback Community and keep us updated with your valuable suggestions. For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter, and stay tuned for announcements at the Banckle Collaborator Blog. You can also catch us on Live Chat support or send an email to support AT banckle DOT com for any inquiries.

Thanks for all your support!

Read more about Banckle Online Meeting

•  
  •  
    • Experience Banckle Online Meeting in the real-time
    • Banckle Online Meeting Homepage
    • Sign up to evaluate Banckle Online Meeting Free for 1 months
    • Banckle Online Meeting Documentation
    • Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

Use Your Own Audio Conferencing Number via Banckle Meeting

Web conferencing applications have been great solution for huge number of online businesses. There are number of companies who are using online meeting applications for staff training purposes as well. Banckle Meeting is one of those huge platforms that provide their customers with extra-ordinary online meeting environment. It has recently modified its user-interface and designed it in such a way where usability is now at its ease. Similarly, one of the major happenings that took place in the last few days at Banckle Meeting is allowing customers to use their own audio conferencing number. Earlier, we provided an option for the attendees to join the meeting via telephone with a toll-based number. Now, you may provide custom phone number for audio conferencing with the meeting attendees.

This particular option is another landmark that Banckle Meeting has achieved by allowing customers to have audio conversation either within the meeting room or over the phone line provided by the host.

How to Configure?

You can setup your audio conferencing number in Banckle Meeting by following few simple steps.

1. Sign in to Banckle Meeting.
   Note: If you do not have a Banckle account, click here to sign up for a Banckle account.
2. Create a new meeting via "Schedule Meeting".
3. In "Audio Options", choose "Use my own conferencing line:.
4. Provide the phone number for audio conferencing.
5. Save the new meeting.

Provide audio conferencing number while scheduling a meeting

This is an impeccable option that allows host to provide his/her own phone number under audio options while scheduling a meeting.

After scheduling the meeting, all attendees can view host's provided audio conferencing number in the meeting information area.

Audio conferencing number

Any attendee can directly call on that number in order to have audio conversation and use Banckle platform for presentation.

Banckle Meeting's user-friendly interface as well as easy to schedule meeting set-up makes your job pretty simple. Within a couple of minutes, you can schedule a meeting and an invitation has been sent to all the attendees via email. An email contains the information of the meeting including the host's conferencing number so that attendees know which number to dial. During an online meeting session, an attendee can choose to call the host via the audio conference number shown along the meeting ID.

Call the meeting host via audio conferencing number

This outstanding option is available to all our existing and new customers with no extra charge. In fact, no subscription is required as yet for using audio conferencing number so customers with the FREE plan can also enjoy this option. Audio/video conferencing is one of those key reasons for which these apps are highly being used by the commercial or non-commercial organizations as well as individuals all over the world. That is why; most of the web conferencing apps continue to improve this particular side of the application that attracts people to join and attend the online meetings.

We hope you will like this feature. Please feel free to share your valuable feedback by leaving comments on our feedback forum. We look forward to further improve your online meeting experience. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog.

Read more about Banckle Online Meeting

•  
  •  
    • Experience Banckle Online Meeting in the real-time
    • Banckle Online Meeting Homepage
    • Sign up to evaluate Banckle Online Meeting Free for 1 months
    • Banckle Online Meeting Documentation
    • Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

Use Skype Calls in Banckle Online Meeting Sessions

Banckle Meeting offers a powerful suite of features for online collaboration needs that yield quality results. We have been working on new features to facilitate our users with best services for their online meeting requirements. We are pleased to share that a new and important feature has been added to Banckle Meeting. Now you can use your Skype ID to make calls in an online meeting session. This adds a great benefit for all the users to communicate via Skype calls and enjoy the immaculate online collaboration experience.

How to Configure?

You can setup the Skype account in Banckle Meeting by following few simple steps.

1. Sign in to Banckle Meeting.
   Note: If you do not have a Banckle account, click here to sign up for a Banckle account.
2. Start an online meeting session.
3. In Video Pod, click "Set Skype ID".
4. Provide your Skype ID.

Note:

• Audio will NOT be captured in the recordings with Skype option.
• You may not have the updated Skype version, hence you may get a prompt to update your Skype. Please ensure having an updated Skype version.

Skype ID configured at host's end

Your Skype ID would appear in the panel to confirm that you have successfully configured your Skype account for current meeting session. By configuring your Skype account with Banckle Meeting, you can benefit from Skype without actually leaving Banckle meeting room. Once you provide your Skype ID at host's end, meeting attendee(s) will get an option of calling the host via Skype.

Call host via Skype ID

Tip: To make a Skype call to the host, the meeting attendees and the host need to be signed in to Skype.

While making a call to the meeting host, a popup would appear to confirm the Skype call showing meeting host's Skype ID.

Skype call confirmation

We hope you will like this feature. This is our first effort to integrate Skype audio in our meeting environment. Our team is working on further enhancements of this feature so that we can further improve your meeting experience with more variety and improve quality of meeting application features. Please feel free to share your valuable feedback by leaving comments on our feedback forum. We look forward to further improve your online meeting experience. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog.

Read more about Banckle Online Meeting

•  
  •  
    • Experience Banckle Online Meeting in the real-time
    • Banckle Online Meeting Homepage
    • Sign up to evaluate Banckle Online Meeting Free for 1 months
    • Banckle Online Meeting Documentation
    • Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

Get a Report of your Banckle Online Meeting Attendees

Through Banckle Online Meeting you can conduct online meeting sessions with hundreds of attendees at a time. Keeping track of everything becomes difficult when you are dealing with such a huge number of audience. But if you want to stay updated about when each participant joined and/or left the online meeting session, our new Meeting Attendee Report takes care of the that for you.

This comes in quite handy if you are conducting online classes using Banckle Online Meeting. Its like automatic roll call for all of your students.

Launching Banckle Online Meeting Attendee Report

All you have to do is, once the meeting session is over. Go to your meetings history and launch the Attendee Meeting Report to get to know who came early and who was late.

Moreover, if the Dean asks you to send the report via email you can Export the report data to a .CSV file to share it with anyone.

Banckle Online Meeting Attendee Report

Sign Into Banckle Online Meeting right now to try it out yourself. For a detailed step-by-step tutorial check Viewing the Meeting Attendee Report documentation topic.

Also try other cool and fun applications from Banckle Collaborative & Social Suite and stay tuned for more exciting features.

Keep sharing all suggestions and feedback on our Banckle Feedback Forum.

Overview: Banckle Online Meeting

Banckle Online Meeting is a lightweight and platform independent web conferencing, webinars, audio and video conferencing solution that allows you to collaboratively participate in rich-media online meetings and conducting interactive eLearning sessions online. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities.

Read more about Banckle Online Meeting

•  
  •  
    • Experience Banckle Online Meeting in the real-time
    • Banckle Online Meeting Homepage
    • Sign up to evaluate Banckle Online Meeting Free for 1 months
    • Banckle Online Meeting Documentation
    • Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

We have Implimented New Banckle Admin Portal

There is good news for all customers out there! a new interactive and improved Banckle Admin Portal awaits you. The unified improved look of the Banckle Admin Portal is all about usability, user friendliness and a whole new user experience. Starting from the apps Sign In page to the apps Dashboard, we have changed the layout to bring in maximum ease to our customers. This change is a continuation to another recent improvement, where a new release of the Banckle Meeting application was made public.

So let us briefly guide you about the new release of the Banckle Admin Portal!

What's New?

Important Functions Grouped Together

Now you have all the important functions for your Banckle account properly displayed in a vertical tab structure, with easily identifiable icons along the left side. All users have instant access to support resources and feedback forum. All Banckle apps are displayed in the dashboard for the users to access. Similarly, other main group options like User & Roles, Subscription, Billing, Account and Domain Management are there with sub-options and descriptive details.

Subscriptions

Billing

Improved Admin Experience

The new and improved user interface of Banckle Admin portal makes all information available for the admin users. The admin users have complete access to their payment profile, billing history, subscription details and ability to perform any upgrade/downgrade in their subscription, with just a few clicks.

My Account

Intuitive & Personalized Interface

The intelligent use of colors, fonts, icons and the placement of different options has made the overall design highly intuitive. You may personalize the profile and enjoy the online collaboration the way you want via “My Profile” option. The support of UTF-8 character encoding further gives you the option of using your native language characters in different header/footer labels. For more assistance, the newly added “Support” section composed of documentation and video tutorials, is to get you started with Banckle Apps instantly.

Banckle is all about exclusively designed apps for online collaboration. Be it the live chat assistance or online meeting session, Banckle has always been serving its customers with productive and easy solutions.

If you have not logged in to Banckle Apps Dashboard, you should check it out and try out the improved version. We welcome you to share your feedback with our support team. We really encourage your feedback as it helps us to improve our services. Thank you for reading!

Other Related Discussions:

1. Announcing Banckle Chat for CMS Made Simple
2. Announcing Banckle Meeting for CMS Made Simple
3. Getting the most out of your Banckle Apps Admin
4. Announcing Banckle Chat for PHPBB
5. Announcing Banckle Meeting for PHPBB

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

Banckle Meeting HTML5 version is the next-generation of Banckle Meeting

Banckle Apps offer better interactions and online communication experience through its well designed and feature-rich apps. We are pleased to announce the release of Banckle Meeting HTML5 version offering an improved, intuitive and robust user interface which makes it more interactive and easy to use.

Banckle Meeting HTML5 version is the next-generation of Banckle Meeting service, it is twice as fast and produces better results than its predecessors due to the improved user experience and productive features. This function-rich version has an interactive user interface and the tabs are arranged in a much organized way, thus supports enhanced usability. The HTML5 version has been designed to offer its users a customizable, robust and easy to use online collaboration experience.

How will it work now?
All instant meetings via Meet Now or new Scheduled Meetings will by default open in the classical (flash based) meeting room. However, to enjoy HTML5 meeting room, you may uncheck the "Use Classical Meeting Room" option.

Banckle Meeting HTML5 meeting room
HTML5 meeting room, gives you various functions right on your home screen such as start presentation, take notes, invite attendees, start screen sharing etc. The different functions to be performed in an online meeting session are presented in three different tabs. "Meeting" tab allows to send messages to all or specific participants in the meeting. You can add, download or remove the files via "File Depot". "Settings" tab allows you to edit the current settings of the meeting such as subject, meeting features, audio/video settings etc.

A Preview of Banckle Meeting HTML5 Meeting Room

If it is taking some time to understand the new released version, then you may use the classical (flash based) meeting room version. For now, all meetings open by default in classical version. For your new meetings, if you like to use HTML5 meeting room, then uncheck the following highlighted option.

Switch Your New Meetings to Classical Version

We recommend using HTML5 version because it offers robust, effective and productive features which will boost your performance. We will be releasing more features and enhancements in next versions of the meeting room.

As you have options to switch back and forth between HTML5 version and the classical (flash) version, so we request you to please test all the features and let us know about your feedback. We will be very happy to assist you. For more information and details, please contact our support team.

Overview: Banckle Online Meeting

Banckle Online Meeting is a lightweight and platform independent web conferencing, webinars, audio and video conferencing solution that allows you to collaboratively participate in rich-media online meetings and conducting interactive eLearning sessions online. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities.

Read more about Banckle Online Meeting

•  
  •  
    • Experience Banckle Online Meeting in the real-time
    • Banckle Online Meeting Homepage
    • Sign up to evaluate Banckle Online Meeting Free for 1 months
    • Banckle Online Meeting Documentation
    • Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting

Contact Us

Aspose Pty Ltd,
Suite 163, 79 Longueville Road,
Lane Cove, NSW 2066, Australia.
Banckle – Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Sales | Support | Info

Visual Chat Notification Option Added in Banckle Chat

We are very excited to announce that the Banckle Chat Notifier for Visual Notifications is now available to the Banckle Chat customers. All subscribed Banckle Chat customers can download the desktop Chat Notifier for visual notifications. Now, even if your Banckle Chat web version is minimized or closed and system sounds are set to mute, still you will not miss any incoming chat request or incoming visitor's message alert. It will deliver all notifications right on your desktop.

This is a great addition in our Banckle Chat application features and we are hopeful that all Banckle Chat users will love this new notification option. Specially, live chat users who do not want to keep the browser open or they do not want to hear any sound notifications.

Follow the below mentioned steps to install your own Banckle Chat desktop notifier.

1. Sign in to Banckle Chat.
   Note: If you do not have a Banckle account, click here to sign up for a Banckle account.
2. From the Banckle Chat home screen, click Settings.
3. Click Marketplace.
4. To install this notification utility, click Chat Notifier.
   

   Choose chat notifier from the available marketplace plugins

5. Once it is installed, sign in with your Banckle account credentials.
   

   Enter account information to login

   1. Click Options to check different notification types.
      

      Notification options in Banckle Chat Notifier

   2. Click Open Console to launch Banckle Chat web console to perform live chat.

   Once you are logged into the Banckle Chat Notifier, it alerts you when you have visitors' incoming chat requests, their messages or a transfer request from a fellow operator. The chat notifier icon in your system tray shows all these notifications in the form of bubbles.

   

   Chat Notifier displaying incoming chat request

   Happy  The chat notifier is available to all our existing Banckle Chat subscribed customers. If you have not subscribed yet, then you are just a step away, because this chat notification application is included in all Banckle Chat plans without any extra charge.

   We hope you will like this feature. Please feel free to share your valuable feedback by leaving comments on our feedback forum. We look forward to further improve your live chat experience.

Relevant Discussions and Documentation Pages:

• Use Chat Targeting Feature to Focus on Potential Customers: http://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
• Use Pidgin and PSI to access Banckle Chat: http://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
• Announcing Banckle Live Chat for Dolphin: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
• How to Integrate Live Support for Drupal 6:http://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
• Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
• Banckle Live Chat: A comparative analysis:  http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

• Experience Banckle Chat in the real-time
• Banckle Chat Homepage
• Banckle Chat Marketplace
• Banckle Chat Video Tutorials
• Banckle Chat Documentation
• Banckle Chat Features

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494

Chat Targeting Feature to Focus on Potential Customers

Live Chat Targeting Feature, live chat applicaion, customer targeting feature, chat application, chat app, live support application, live support, live chat app,live customer support

Banckle Chat offers a potential and effective set of features for online collaboration experience across different platforms. The business requirements of different companies vary accordingly, but share common online collaboration needs such as live chat assistance, visitor monitoring, data analysis etc. The intuitive user interface and a wide variety of features make Banckle Chat the perfect choice for online customer assistance.
Banckle Chat now supports chat targeting feature that is extremely useful in understanding your customers' requirements. You can define a set of rules according to the customer's activities on your website and guide them as per their requirements. Banckle Chat has introduced this feature to help you know who visits your website repeatedly. It targets your potential customers and lets you guide your customers in a better way the they want.
The following steps are required to enable RTL language support:

1. Sign into your Banckle Chat account.
2. Go to "Settings".
3. Click on “Marketplace”.
   The “Installed” tab shows the plugins that have been already installed.
4. Click “Browse” to see the list of available plugins.
5. Choose the “Chat Targeting” plugin as shown below:


Choose Chat Targeting from Available Plugins

6. Click “Install” button that appears on hovering the mouse over “Chat Targeting” option.

Through Misc--> Chat Targeting, you can define rules to trigger actions based on the user's behavior on your website. Targeted Chat identifies the repeat visitors and potential visitors that are more likely to purchase. You can automatically label such visitors to let the sales team focus better on potential visitors.

Set Rules for Specific URLs

Set Rules for Specific Number of Visits

We welcome your feedback and suggestions to improve our products and let us provide you the productive solutions for your live assistance requirements. Feel free to sign up for a Banckle account and integrate our chat widget on your website. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog. We thank you for reading this post and look forward to your valuable feedback in our feedback forum. Thanks again!

Relevant Discussions and Documentation Pages:

• Use Chat Targeting Feature to Focus on Potential Customers: http://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
• Use Pidgin and PSI to access Banckle Chat: http://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
• Announcing Banckle Live Chat for Dolphin: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
• How to Integrate Live Support for Drupal 6:http://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
• Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
• Banckle Live Chat: A comparative analysis:  http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

• Experience Banckle Chat in the real-time
• Banckle Chat Homepage
• Banckle Chat Marketplace
• Banckle Chat Video Tutorials
• Banckle Chat Documentation
• Banckle Chat Features

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info