Tuesday, February 28, 2012

Monitor Live Support Agents Using Banckle Live Chat Application

Live chat agents are the people who are actually driving your online business because they deal directly with your customers and its very important to closely monitor their chat conversation that how they are assisting the customers? Are they providing enough information? and is it the right agent for technical support? However there can be many reasons why you need to monitor live chat agents. So, your business will move forward only when your customers are happy and satisfied.

Banckle has recently added a new featured in live chat application by which you can not only track you web traffic in real time but also view and supervise live chat sessions of your operators in real-time. This will give you a clear picture that will help you decide if the live chat agent is providing assistance in an efficient way or you need to switch the customer to yourself.

How to Monitor Agents in Banckle Live Chat

  • Click on supervisor TAB in Banckle Live Chat
  • You will see a list of agents along with department names
  • Click on the agent name for which you want to see the conversation
  • Click on any on-going chat session to monitor the live chat session in real time.

We are feeling proud to add this exciting features in Banckle Live Chat by which our customers can supervise and monitor live chat personnel in real time.

Relevant Discussions and Documentation pages

Overview: Banckle Live Chat

Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Live Chat

Contact Us

2225 E, Bayshore Road, Suite 200
Palo Alto, CA 94303
Banckle – Collaborative and Social Apps Provider
Phone: 888-416-9222
Fax: 206-339-1494
Sales | Support | Info

Posted by at 1 comment:

Sunday, February 26, 2012

Web Conferencing, Webinars and E-learning App for Android Devices

Recently Banckle has announced Banckle Live Chat for Android and our valued customers for Banckle online meeting have been desiring Andriod app for web conferencing so now we are proud to announce the great application for webinars, E-learning and online conferencing that is Banckle Online Meeting Application for Android. Now it is very easy to manage/schedule meetings, hosting web conferences, webinars, e-learning sessions and attend online meeting sessions right from your Android tablet or smart phone.

 

Great Features of Banckle Online Metting for Android:

·         Set meeting duration and meeting agenda

·         Interactive meeting recording

·         Add attendees

·         Invite attendees by sending email

·         password protection for upcoming meetings

·         Meeting Reminder for upcoming meetings

·         Meeting History

Banckle_online_meeting_for_android1

Enhanced Webinar Experience Right from Your Palm:


Most amazing feature of this online meeting application is that it allows you to have an enhanced webinar management experience while you are on the go. Using this application you can schedule meetings, inviting attendees or keeping track of your upcoming or previous meetings. It gives opportunity to all your attendees to join the meeting right from their Android device and they can coordinate with each other easily. However the main purpose of Banckle Online Meeting for Android app is to enhance the mobility and productivity of its users.

 

Banckle Online Meeting for Android App is FREE:

Remarkable thing is that such a great application is Free for all. Yes, you do not have to pay anything extra for the app other than your banckle online metting subscription. You can sign up for a Free Banckle Account, install the Banckle online meeting Android app and start conducting online meetings.

 

Relevant Discussions and Documentation pages

Some new tips and discussions have recently been added into Banckle Online Meeting documentation that may help to perform numerous Online Meeting, Webianrs and Web Conferencing features with easy and for maximum productivity.

Banckle announcing Online Meeting application for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-announcing-online-meeting-application-for-android.html

Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html

Android 2.2 Froyo? I like Android 2.1 Eclair too: http://banckle.com/blog/collaborative-and-social-apps/entry/android-2-2-froyo-i-like-android-2-1-eclair-too.html

Embed Banckle Online Meeting widget on Joomla 1.5 and 1.6 websites: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-online-meeting-joomla-extension-compatibility-update.html 

 

Overview: Banckle Online Meeting

Banckle Online Meeting provides FREE solution for web conferencing, webinars, audio and video conferencing. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities.

Read more about Banckle Online Meeting 

·         Experience Banckle Online Meeting in the real-time 

·         Banckle Online Meeting Homepage 

·         Sign up to evaluate Banckle Online Meeting Free for 12 months 

·         Banckle Online Meeting Documentation 

·         Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting 

Contact Us

2225 E, Bayshore Road, Suite 200
Palo Alto, CA 94303
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info 

 

Posted by at No comments:
Labels: , , , , , ,
Subscribe to: Posts (Atom)